As our bespoke products are printed to order we do not offer returns. If you are unsure of which material is best for you we offer a Free Material Swatch Sample to compare before you order. If you require a backdrop to be matched to a specific colour we can send out test swatches but these are chargeable at £20.00 for up to 4 colours. All our products go through quality control before they are dispatched.
In the unfortunate event that your delivery is damaged during shipping, all our deliveries are insured if damaged in transit but this is only the case if it has been signed for as damaged or if the delivery is refused. We can not replace any backdrops or floors that have not been signed for damaged or refused. All damages must be reported to us within 24 hours of the delivery being signed for. Please make sure anybody who may sign for the delivery is aware of this information beforehand.
Either DHL or UPS may request additional information or images of the damaged delivery and in some instances may need to visit the delivery address to inspect the damaged products.